About Access
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IVT ACCESS, offers the security and independence of an advanced reservation, curb-to-curb transportation service for mobility disadvantaged persons certified under the Americans with Disabilities Act, ADA, of 1990.
IVT ACCESS vehicles are equipped with hydraulic lifts to accommodate people with specific transportation needs who are unable to use the regular bus system for such trips as medical appointments, shopping or visiting friends. Specifically trained IVT ACCESS drivers will assist you in and out of the vehicles and ensure you have a safe and comfortable ride.
IVT ACCESS will take you anywhere in the Imperial Valley service area within the ¾ mile "corridor" as serviced by the Imperial Valley Transit fixed-route system. Also, pick-up times are negotiated with a one hour "window" which means a pick-up time can be scheduled one hour before or after the time requested.
IVT ACCESS does not provide emergency services.
General Information:
Requesting a Ride
Please call the IVT ACCESS dispatch office at: (760) 482-2908
Hours:
Monday through Friday - 6:00 am to 10:00 pm
Saturdays - 6:00 am to 6:00 pm
(Excluding Holidays)
IVT ACCESS prefers a rider to schedule a rider at least one (1) day prior to the day of travel. However, rides may be scheduled up to fourteen (14) days in advance. Same day requests for service will be honored if space and vehicles are available.
When you call, please have available the following information for the dispatcher:
- Name
- Address
- ADA certification number
- Phone number
- Where you want to go/return
- When you want to go/return
- Whether a Personal Care Attendant (PCA) will be accompanying the rider Whether a rider will use a mobility device (i.e. wheelchair)
The caller should have a pen/pencil and paper available to write down the reservation, date of trip, and trip times. This information should be confirmed with the operator prior to ending the call.
Please be ready at the curb when the vehicle arrives since the driver is authorized to leave after waiting three minutes in order to remain on schedule. If you must cancel or reschedule your trip, please call the dispatch office at least two hours ahead.
Canceling a Ride
To cancel a ride, call (760) 482-2908.
Riders must cancel a trip at least two (2) hours prior to the scheduled trip time. Any cancellations after the two (2) hour window are considered no-shows.
